Headquarters

Food Service Management Companies

Excellence in Management =
Executives + Teams + Lean Management + FSMax Software


FSMax has been working together with executives of Food Service Management developing an Integrated Management Model that simplify the most possible and bring as much agility as possible to the management of these companies’ Headquarters.

Besides simplifying and bringing more agility in decision-making when managing Headquarters, FSMax has developed an Integrated Management Model able to increase even more the integration of all areas of Headquarters with the Operational Area of the company. Headquarters holds a big deal of information and knowledge that needs to be shared, in order to help the company to maximize its results.

On the other hand the areas of the Headquarters need to be given feedback on what is happening in day-to-day Operations, so they can actively take part of Management. This way, the company will operate fully integrated, thus pursuing common goals.

FSMax System integrates all areas of the company in the Integrated Management Model and possesses the best management techniques and strategies developed for Executives in Food Service Management Companies in several countries, in different realities. The System can be integrated to the company’s ERP.

However good your company’s results and growing may be, you will see that when adopting our Management Model your results and growth will be even better and higher.

Commercial: FSMax has developed a number of additional services to clients, technological, with no additional charges, to help the Commercial Area sell and build customers’ loyalty in all segments of Food Service. Regarding the profile of the Contract to be sold, the System automatically creates a menu suggestion for the commercial proposal. If we improve the company’s management as a whole, there will be reduction in operational costs, increasing the company’s competitiveness, respecting the operational margins desired by shareholders. The Commercial Director will receive on his smartphone a summary of what is going on in all operation of the company. With such feedback, he/she can suggest actions to improve aspects of the operation that will affect contract renewals with clients. The director may define which KPIs (Key Performance Indicators) he wishes to receive in his smartphone on a daily basis, about the Operation of the Company.

Financial Area: The Financial Area is the most important representative of the shareholders of the company. In our Model, FSMax has incorporated the Financial Area view in all aspects of the company’s management: from the preparation of menus to commercial proposals, in planning the menus for the clients, in Supply Chain, in the management of each Unit, etc… The Financial Director receives in his smartphone a summary of what is going on with the whole operation of the Company, every day, with the results planned for the month, the real results up to that moment in each Unit, each region, the company as a whole, etc… He/She can make suggestions to improve aspects that will affect the results for the shareholders. The Director may define which KPIs (Key Performance Indicators) he wishes to receive in his smartphone on a daily basis about the Operation of the Company.

Supply Chain: Clients suggested and FSMax incorporated to this Directorship the best management techniques in the world and automated a significant amount of processes, thus simplifying and expediting decision-making. The Director and Managers of Supply Chain receive in their smartphones a summary of the quality of supply in the Units of the Company: if they were able to deliver the right product, in the right quantity, with the desired quality and on time. This way, they can improve even more their management. The Director may define which KPIs (Key Performance Indicators) he wishes to receive on his smartphone, on a daily basis, about the Operation of the Company.

Human Resources: FSMax created communication channels via WEB between the Units and the Directorship of Human Resources. In regard to Operations, the goal of Human Resources is to supply the professionals that are needed at every location, trained and available to work every day, at established times, with wages that are appropriate for Operations. Human Resources executives and managers receive every day on their smartphones a summary of how employees are harming Operations, by location, region and the company as a whole: how many employees were absent, how many were late, how many left earlier, how many need training because their performance is low, how many are on sick leave or on vacation and need to be covered, etc… The Director may define which KPIs (Key Performance Indicators) he/she wishes to receive on a daily basis on his/her smartphone about the Operation of the Company.

IT: FSMax System may be installed in the cloud or in a specific server. It may work with Oracle Data Bank or SQL Server. It uses high technology: cell phones, Barcode Readers, Professional Mobiles, Temperature Readers, etc...

Just one System manages the Operations in all segments in which the Food Service Management Company acts. FSMax System can be integrated to the ERP of the company. Our System can manage Operations in just one country or in the whole world, because it is multilingual and multi-currency.

Operations: The manager of each Unit has to perform a multidisciplinary management and has to achieve established goals by diverse areas of the company. He/She is usually forced to mainly manage crisis, as he/she does not possess an information system that could allow him to manage on a high level.

In order to help him/her, the System suggests a menu that fits completely what is established in every Contract, with the lowest cost possible. If he/she wishes to change a dish, the system suggests other options that respond to the profile of the contract. The System will calculate the net needs for purchase and will transfer them to Supply Chain that will contact suppliers to get price quotes on the WEB, FSMax System will choose the best option and will place the orders via WEB.

Using Lean Management techniques, FSMax has been studying all operational flows for each type of Unit, in order to rationalize such flows and include as much technology as possible in the processes. FSMax has inserted in a Tablet all information about ongoing processes, so the manager can excel in his/her management, maximizing results. It controls Production Orders, the amount of Customers up to that moment, if too much material is being used, if quality standards are being respected (HACCP), receives messages from Customers in case a problem occurs, etc.

By the end of each order, the Manager gets in his/her Tablet/smartphone a series of KPIs (Key Performance Indicators) such as a comparative between planned and real costs (in that day and in the month), planned and real sales, planned and real operational margin, events that impacted the costs in each Unit, etc...

If the Operations Director or Supervisors wish to keep track of the operation of a specific Unit in real time, they might use a Tablet on the WEB to obtain the same information, and at the same time, that the Unit Manager does.

The KPIs (Key Performance Indicators) are automatically sent so every hierarchical level in Operations gets the results of his/her area: Supervisors, Regional Directors and the Directorship of Operations. Besides that, they will be sent to all the Directorships of Central Administration, who will be able to access a tool of FSMax System to communicate to the Directorship of Operations their recommendations to improve the performance of a specific Unit, a specific Supervision, a specific Region or the Company as a whole.

Marketing: Over the years, companies’ Directorships of Marketing have broadened their role. Besides Institutional Marketing, they have been performing more and more local actions that aim to help Unit Managers to attract a bigger number of customers to their food services. On a daily basis Marketing Managers get a summary showing the number of potential customers as well as the number of real customers for each client of the company, in each region and in the company as a whole. This way, the Marketing Directorship is able to direct its Marketing actions to the most critical issues. The Director can define which KPIs (Key Performance Indicators) he/she wishes to get in his/her smartphone about the Company Operation, on a daily basis.

Quality: The System has a Quality Module in which the Directorship of Quality can record the Quality Standards of the Company and to which locations and processes they will be applied. Automatically, the System will require that every user comply with the Standards and it will also control the results, showing conformity and non-conformity. The System is able to fully track all processes using tags with barcodes and smartphone devices. The Directorship of Quality will receive every day on their smartphones a summary of compliance of Quality Standards in every location, region and the Company as a whole. Therefore, it will be made clear for the Directorship where to take action, to ensure that the Standards are fully observed. The Director is able to define which KPIs (Key Performance Indicators) he/she wishes to get on his/her smartphone about the Operation of the Company, on a daily basis.

FSMax System integrates all areas of the Company in the Integrated Management Model and it contains the best management techniques developed for Executives of Food Service Management Companies in several countries, in different realities. The System can be integrated to the ERP of the company.

However good your company’s results and growing may be, you will see that when adopting our Integrated Management Model your results and growth will be even better and higher.

If you want to know how FSMax Software and its Integrated Management Model are helping other managers/executives like you to significantly improve their management, please contact us and request a 20-minutes online presentation.